measures its success according to these key performance indicators:
- Industry support and recognition.
- Customer satisfaction.
- Appropriate WSBC assessment rates.
- Usage/uptake of programs and services by all groups (e.g. including small contractors).
- Fund balance.
- Number of programs/services delivered.
- Wage loss claim rates.
- Number of lost person hours.
- Duration of wage loss claims.
- Number of people trained by type of program.
- Cost to industry is reduced (net cost).