Performance Indicators

measures its success according to these key performance indicators:

  • Industry support and recognition.
  • Customer satisfaction.
  • Appropriate WSBC assessment rates.
  • Usage/uptake of programs and services by all groups (e.g. including small contractors).
  • Fund balance.
  • Number of programs/services delivered.
  • Wage loss claim rates.
  • Number of lost person hours.
  • Duration of wage loss claims.
  • Number of people trained by type of program.
  • Cost to industry is reduced (net cost).